Compliance Statement

With the help of qualified interpreters, Bradley County Medical Center provides free language services to patients whose primary language is not English. BCMC also provides free aids and services to people with disabilities to communicate effectively, such as written information in other formats. If you need either these services, please contact Paulette Tolefree at (870) 226-4341.

If you believe that Bradley County Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Paulette Tolefree, RN
Utilization Review/Compliance/HIPAA
404 S Bradley
Warren, AR 71671
Phone: (870) 226-4341
Fax: (870) 226-4551
Email: ptolefree@bcmed.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Paulette Tolefree, is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537-7697 (TDD).

Complaint forms are available here.